Frequently Asked Questions

Everything you need to know about shopping with Shomi Official.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart as our contemporary fits may vary by style.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Shomi Official, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.

Can I track my order?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.